Returns and Exchanges Policy

Last updated: October 2026

Each artwork is unique and handmade, so all sales are final. Here is exactly when we accept a return, an exchange or a refund, and how to request it.

1. Final sales

We do not accept returns or exchanges for change of mind, taste, size or color. Before buying, check the measurements and the “In a room” and “Scale” views in each product page, or write to us and we will send you more photos.

2. Damaged in transit

• Check your package when you receive it. If it arrives damaged, take photos of the box and the piece and write to us within 48 hours.
• We will repair the piece, replace it when possible (postcards and prints) or refund what you paid for it, including shipping.

3. A product different from its description

• If the piece does not match the title, technique or measurements published, tell us within 7 days of receiving it.
• You return it in its original packaging and in the same condition. Once we receive it, we refund the full price by the same payment method.

4. What cannot be returned

• Commissioned and personalized works. The deposit for a commission is not refundable once the work has started.
• Painting workshops already taken. You can change the date for free with at least 48 hours’ notice.

5. How to request it

1. Write to luisfelipesalcedo@gmail.com or WhatsApp +51 996 201 083 with your order, photos and the reason.
2. We answer within 3 business days and coordinate pickup or the return shipment.
3. Refunds are made by the same payment method within 15 business days after we receive the piece.

6. Your rights

This policy does not limit the rights granted by Peruvian Law No. 29571 (Consumer Protection and Defense Code). You can also file a complaint in our Libro de Reclamaciones (Complaints book); we answer within 15 business days.

Seller: Luis Felipe Salcedo Nieto, RUC 10418075584, Jr. Mariscal Miller 2638, Dpto. H, Lince, Lima.